Contact
Get Help Monday Through Friday With Your Favorite Hot Cross Products
Last updated
Get Help Monday Through Friday With Your Favorite Hot Cross Products
Last updated
General is primarily provided through email at . We do have a dedicated set of —affectionately known as Cadets—who offer basic support in our chat rooms however no one from the Hot Cross team will ever directly contact you to provide help. When in doubt, always check the list of admins in an official room or send us an email, which is the safest way of ensuring that you're speaking to the right person.
If you have issues with KYC documents, verifications, login attempts with , or anything related to the actual KYC procedure, you must contact Synaps at . We have 0 power over your KYC process, and nobody at Hot Cross has control over this documentation. We do not need to see your information ever. We want to know if you are a KYC’d email address and wallet. If you have general questions about KYC that do not have to do with verification, you can contact us at .
Please send all business inquiries to .
Please send all security-related matters to .