Know Your Customer

KYC Once, Access Forever.
KYC'ing is a one-time event. you are forever eligible to participate in any Hot Cross IHO and other compliant offerings that we do. Don’t fret, this doesn’t include Cross Pool, Cross Yield, Cross Mint, Cross Bridge, NFT Staking. Just the B2B compliance-facing products that we wish for our community to gain access to.

What is the fee?

The one-time fee to register is 0.0625 BNB which covers admin, backend, support, 3rd-party assistance, and maintenance costs. There are no token holding requirements to join a Hot Cross IHO. There are no tier levels. There are no barriers other than paying for access once and enjoying the products that require compliance.
KYC Once. Access Forever.

Your Privacy

The only information that we ever have is a wallet address and an email address.
  1. 1.
    We need an email address to email you instructions once you have paid your fee. Synaps also needs this to process your KYC.
  2. 2.
    We need your wallet address to whitelist this once you have passed KYC.
We never have access to information that is personal to you, for example, your name, your passport details, or any of this. That is totally outside the scope of the information that we collect about you and we do not wish to have this information.

How can I do KYC on Hot Cross?


  1. 1.
    Make sure you’re not from a restricted country. The actual country list you can find on our KYC page. Be aware that if you are from one of the following countries and attempt to KYC that you will not receive a refund.
  2. 2.
    KYC verifications cost 0.0625 BNB. You will need at least 0.0625 BNB + transaction fee on your wallet.

Step by step actions

Go to the KYC page​
Carefully check the list of restricted countries again! If your country is on the list ⇒ you can NOT pass the KYC. Stop here.
Please make sure you check it on site, not here. The list can be updated.
Your country is not mentioned in the list then click on the Login button and sign a message in your wallet.
Input your email into the box and register it.
When the transaction will complete you’ll get notified about successful registration and you can start the verification process by simply clicking the button.
Complete all 3 steps in the window.
You can check the How to Pass Synaps KYC V3 guide for further instruction.
When you will see this it means everything is done and KYC is fully complete ✅

Invite friends

We also have a referral system that allows you to invite friends and get a royalty from them. Your friends will also get a discount on that move.
After your registration is done you can find your referral link on the KYC page.
By using this link your referral will get a 10% discount on the KYC fee and you will get an additional 10% on your wallet right after your referral will pay it. So 0.0625 BNB will be split like 80% goes to platform, 10% goes to referral and 10% goes to referrer.
Do not hesitate to share your links and invite friends to Hot Cross.


How long does it take to get verified?

It depends on the quality of the documents provided by you. Can take up from 5 mins to several hours.

Why can't I press the “register email” button?

Seems like you don’t have enough BNB to pay the fee of 0.0625 BNB.

Can I change my address to a new one?

There is no function of address changing. You can change your email but not your public crypto address.

Can I complete only 1 or 2 steps and be verified?

No, you need to complete all 3 steps.

Where can I get help if none of the questions solved my problem?

Please email us at [email protected]​